Stitcher-friendly counted cross stitch kits, mainly of aircraft, and frames for displaying them.
| About Us This web site is owned and operated by Avid who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Avid 12-13 Bedford Business Centre Mile Road BEDFORD MK42 9TW United Kingdom Phone: 01234 273400 Fax: Email: sarah [at] avidstitch [dot] co [dot] uk My VAT Registration Number GB 608 4953 21 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After adding an item it will briefly show you your cart contents (basket) and then go back to where you were. After you have finished your selection, click 'View Cart', make any alterations, and when you are happy click 'Checkout' and you will be prompted for information that we need to be able to complete the order. You can make any alterations to your shopping cart, address or delivery details up to the point that you click the final Next button after completing your payment details. When making an alteration to your Cart, for the removal of a product or to change the quantity, you must click the Update button on the page for the alteration to take effect. If you find after completing your order that you have made a mistake somewhere, you should contact us immediately by telephone or email. We accept CREDIT and DEBIT card payments and PAYPAL. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency. For an approximate currency conversion you can use www.xe.com. We despatch the goods after we have received your payment, and confirm by email. With all payment methods, click the Next button at the end of the last Checkout page to be taken to SagePay to choose your type of payment. We accept Visa, Mastercard, Visa Electron, Maestro (Switch), Solo and PayPal. Payment is taken on the Protx/SagePay website, and is totally secure, with your details not seen by any human being, not even ourselves. You will be sent an automatic confirmation email from us. If you fail to supply a correctly typed and valid email address, or your isp or your software rejects our emails as spam, you will obviously not be able to receive the emails that we send. If you have any problem arising from the order confirmation, please do not hesitate to contact us. When we successfully receive an order with payment, whether by credit or debit card or by PayPal, you will be sent an email automatically to the email address that you typed, confirming receipt of order, followed by an email confirming despatch. If you do not receive these emails you should contact us; though it may be that you had typed your email address incorrectly, it may be because of some glitch on PayPal or Protx/SagePay which meant that we did not receive notification of your successful payment, though this is very rare. Unless you contact us we may not realise the situation. |
| Carriage See Delivery Schedule for details of when goods are despatched and how.
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| Delivery Schedule Orders placed by 3.00 pm British time are normally despatched on the same day, except Saturdays, Sundays and Bank Holidays. Orders placed after 3.45 pm are despatched the next working day. Orders placed between 3.00 pm and 3.45 pm may or may not be despatched that day (you are notified by email in every case). Orders placed on Friday evening, Saturday or Sunday are despatched on Monday. You may request a delayed despatch when placing your order, using the Any Comments. The shop system automatically calculates the weight of your parcel and automatically gives you the carriage charge for your order using this information and the country the goods are being despatched to. We obtain a proof of delivery in all cases. This may not necessarily be by signature, but can be by the barcode on the package being scanned at the point of delivery. You are prompted for a leave-safe instruction while placing the order. All consignments can be tracked by yourself with the tracking code that we give you. You have the opportunity when placing the order to give a different address for delivery. Goods are normally delivered in the UK within 3 working days of despatch. Delivery of packages going overseas will vary with country, but typically is within 6 working days for most countries. If delivery has taken longer than we tell you in the confirmation email, we recommend that you track the parcel with the tracking information that we gave you. The system automatically sends you an order confirmation email. If you do not receive this it may be because you made an error when typing in your email address, you are over quota on your email account, or you or your isp have filtered the email as spam. In all cases, if there is a possibility that no-one will be in at your address to receive goods on the anticipated date of delivery, please either give a different address for delivery (work, neighbour, friend), or supply a special instruction when placing your order (in shipping section); for example "If no reply please deliver to neighbour", "If no reply please leave under table in back garden", "If no reply please leave in shed". We need to have this instruction before the goods are despatched. If you are not in at the time of delivery and have not provided a leave-safe instruction, the delivery person will leave a card for you to respond to. You will need to respond to this. You can also track the package yourself and read and act on any message that it brings up as appropriate. If it is past the expected date of delivery and you have not received a card we strongly recommend that you track the package. You agree that proof of delivery supplied by our delivery service is sufficient evidence to establish that goods have been received. |
| Tax Charges Prices contain VAT where relevant - if the particular product is VAT rated and you are in the UK (not Channel Islands) or the EU. Customers in the Channel Islands and customers not in the EU please note that, though the shopping cart and invoice online may show a VAT breakdown, when the order is entered in our book-keeping system offline it is corrected to not contain VAT (exempt) but the totals are the same, that is the prices that you pay for products are the same for everybody worldwide. |
| Credit Card Security When the order is placed at our website, your payment details are not taken on our website, so we do not see them at any point. The payment is made through a payment gateway, called SagePay (formerly Protx) which is totally secure. Your card details are not held in clear text on any web site. The receipt that is enclosed with your goods does not contain your card details. The Checkout on our website is a secure site with encryption, even though your card details are not entered on it, making your name and address details totally secure. We do not have an online customer database, making our website particularly secure as there is no personal information available to be hacked. When you chose "Remember Me" for your address details etc, and also when you Save your basket for future use, this data is not saved by us on our website, but is saved by you on your computer as cookies. |
| Guarantee All the products on our website should reach you in perfect condition. If they reach you in imperfect condition, or are not the correct products that you ordered, we shall gladly refund or exchange. If you made a mistake and would like to return the goods for an exchange or refund, you can do this provided that you do so within 7 days of receiving the goods, and that the goods are unopened. Full details of the kits and frames are given on this website, and are also visible on the products without opening, so you should check before opening. |
| Reaching Us If you need to reach us, our full contact details are given on the Contact Us page. |
| Privacy Policy Avid do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option (stored on YOUR computer, not ours!). You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. See also the Guarantee section above. When purchasing a kit from us you are buying the right to stitch it once. The kits, charts, instructions, etc are all copyright Avid. As with computer software, once the kit has been opened it cannot be returned for an exchange or refund. You should therefore take care to read the details of the product that we give on our website, and also visible on the actual product when you receive it, before opening. |
Avid, 12-13 Bedford Business Centre, Mile Road, Bedford, England MK42 9TW
